Floating Button
The Floating Button is an entry point that is rendered by default on all supported pages. It includes a hover interaction to render in expanded form on desktop. It can render in multiple locations depending upon merchant configuration and can also either not render or render only after interaction in some cases.
Analytics Event Triggers
Widget Rendered
This trigger occurs when the widget is rendered on the screen. It will still trigger if the widget is covered up by other content or is hidden through the use of opacity or other visual tricks.
chat_component
floating_button
These events are part of the V3 Envive event schema.
Event: [Envive] Widget Rendered
context.page_type
<page_type>
context.page_id
<page_id>
trigger.interaction_id
<interaction_id>
trigger.widget
floating_button
Widget Hovered
This trigger occurs when the user hovers their mouse over the widget triggering it to go into its expanded state. Not currently emitting any events.
None — not currently tracked.
These events are part of the V3 Envive event schema.
Event: [Envive] Widget Interaction
context.page_type
<page_type>
context.page_id
<page_id>
trigger.interaction_id
<interaction_id>
trigger.widget
floating_button
trigger.widget_interaction
widget_hovered
Widget Clicked
This trigger occurs when the user clicks anywhere on the body of the widget triggering its interaction.
Event: [Spiffy] Chat Component Expanded
message_metadata
{ trigger_location: floating_button }
These events are part of the V3 Envive event schema.
Two events fire on widget click.
Event 1: [Envive] Widget Interaction
context.page_type
<page_type>
context.page_id
<page_id>
trigger.interaction_id
<interaction_id>
trigger.widget
floating_button
trigger.interaction_type
widget_clicked
Event 2: [Envive] Widget Rendered (for the floating_chat that appears)
context.page_type
<page_type>
context.page_id
<page_id>
trigger.interaction_id
<interaction_id>
trigger.widget
floating_chat
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