Widget Analytics Event Sources

This section documents the analytics events emitted by each Envive frontend widget. Use this reference when building analytics dashboards, data pipelines, or audit tools that consume Envive event data.

V2 and V3 Event Schemas

Envive is currently migrating merchants between two event schemas. Each event source page uses V2 and V3 tabs to show both states per trigger.

V2

The legacy schema. Events have descriptive names with varied property structures per event type. This is what your analytics platform receives if you have not yet been migrated to V3.

Example event names:

• chat_component_visible

• chat_suggestion_clicked

• chat_component_expanded

V3

If you have questions about V2 vs V3 events, or would like to be migrated to V3 sooner, please reach out to your Customer Success Manager.

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Event Sources

Widget	Description
Floating Button	Entry point rendered by default on all supported pages
Floating Chat	Chat window where customers interact with the sales agent
Suggestion Bar	Row of suggestion buttons, typically used on PDPs
Chat Preview	Typewriter animation with model-generated suggestion buttons
Single Image Prompt	Full-bleed image widget with suggestions overlay
Image Prompt Card	Card-sized widget that fits within a product grid
Social Proof	Image grid or single image with suggestion buttons
Post Interaction Embedded Widget	Replaces embedded widgets after a user interaction, showing model response text
Post Interaction Comparison Widget	Replaces embedded widgets after a user interaction, showing a 2-product comparison